In this Privacy Policy you will find all the relevant information applicable to the use we make of the personal data of our customersand users of WWW.QUALITYOFLIFELABS.PT that you use to interact with us.
We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or therights you have in relation to your data. We make available to you permanently all the information included in this Privacy Policy thatyou can consult whenever you want and, in addition, you will also find information about each processing of your personal data as youinteract with us.
Some names that we will use in this Privacy Policy: when we talk about our platform, we refer in general to our websiteWWW.QUALITYOFLIFELABS.PT that you used to interact with us.
We invite you to read below our full Privacy Policy to properly understand how we will use your personal data and the rights you havein relation to them.
1. WHO WE ARE
Quality of Life Labs is a registered trademark of the National Institute of Industrial Property, by the company J. L. Ferreira, Lda, basedat Parada Alto S. John no. 17 A Porta F, 1900-052 Lisbon, registered in the Commercial Registry of Lisbon, under the identificationnumber of collective personnel 500145377, under the, hereinafter referred to as “QUALITY” is a company that markets FOODSUPPLEMENTS, DIETARY PRODUCTS AND NATURAL COSMETICS.
We treat your personal data as co-responsible for the processing and protection of your data.
Data Protection Officer email address: j.l.ferreira@outlook.com
2. Why we use your data
We are entitled to treat your data on different grounds. The main thing is that we need to treat them for the execution of the contractthat you agree to enter into with us when making a purchase, or even to obtain a budget (pre-contractual obligations) or even to take advantage of any of our services or features, although there are other reasons that legitimize us to use them, such as the interest in answering your questions or the consent you give us to send you our newsletters, among others.
Depending on how you interact with our Platform, that is, depending on the services, products or features you want to use, we will process your personal data for the following purposes:
2.1. To fulfill the requests or requests you make through the Customer Support channels We only process the personal data that isstrictly necessary to manage or resolve your request or request.
2.2. For marketing purposes. This purpose includes the processing of your data, mainly to:
- To the extent that by consenting to receive news and communications from QUALITY, we will process your personal data to manage such request, including for sending personalized information about our products or services through various ( means such as email,MMS or SMS).
- In this sense, please note that this data processing does not presuppose any analysis of your user or customer profile to determinewhat your preferences are and therefore, which products are best suited to your lifestyle when we send you information.
- Remember that you can request the cancellation of such service at any time and at no cost, simply send us an email to j.l.ferreira@outlook.com
- Perform ( promotional actions for example, to send your list of saved articles to the email address that you indicate) to us.
- By participating in any promotional action, you authorize us to process the data that you have made available to us according to each promotional action and to communicate them through various means such as social networks or on the Platform itself. In each promotional action in which you participate will have available the terms and conditions where we will give you more detailed information about the processing of your personal data.
- We inform you that your personal data for these purposes will be kept for 10 years after obtaining consent, and may, as referenced above, request the deletion of your data to the e-mail to j.l.ferreira@outlook.com
2.3. Functionality and quality analysis to improve our services. If you access our Platform/site, we inform you that we will NOT process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to improve it.
In addition, on certain occasions WE MAY carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting the areas in which we can improve, however, you will be informed in detail of the possible processing of your personal data.
3. What data we use
Depending on the purposes for which we process your data at any given time, as explained above, we need to process some or other data that will generally be, as appropriate, the following:
- Your ( identification data for example, your name, address, taxpayer, contact details, etc.);
- IEconomic and transactional information (for example, your financial data if you wish to apply for financing for the purchase of ourproducts.);
- Commercial information (for example, if you subscribed to our newsletter),
- Data about your tastes and preferences.
- Remember that when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as mandatory, as follows, because they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please note that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.
4. Who we share your data with
We will not share your data with any third party.
5. Your rights
You have the right to access, rectify or delete your personal data. In some cases you also have other rights, for example, to object to us using your data or to port it, as we explain in detail below, you may at any time request the deletion of your personal data to the email: j.l.ferreira@outlook.com
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. We have determined that you can exercise your rights at no cost by writing us a message to the email address j.l.ferreira@outlook.com, simplyby indicating to us the reason for your request and the right you want to exercise. In the event that we consider it necessary for us to be able to identify you, we may request a copy of an identification document.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Ask us for access to the data we have on you.
- Ask us to rectify the data we already have.
- Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to continue to process it, as explained above, or when we are no longer legally allowed to treat them.
- To ask us to cancel or limit the processing of your data, this means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you need it.
- If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time by sending us such request to the following email: l. ferreira@outlook.com
Where our legitimacy for the processing of your data is your consent or the execution of the contract, as explained above, you will also have the right to request the portability of your personal data. This means that you will be entitled to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, to be able to transmit them directly to another entity without hindrance from us.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to submit a complaint to the supervisory authority on data protection: National Data Protection Commission is located at Av. D. Carlos I, 134 – 1st 1200-651 Lisbon. Phone: 213 928 400 – Fax: 213 976 832 – e-mail:geral@cnpd.pt.
6. Legitimacy
The legal basis that allows us to process your personal data also depends on the purpose for which we treat them, as explained in the following table:
6.1. Manage your registration as a user of the website/platform.
The processing of your data is necessary in accordance with the terms governing the use of the Platform. In other words, in order to make a contact request on the Platform/site, we need to process your personal data, otherwise we could not manage your registration or fulfill your requests.
If you decide to use our website or access it through a social network, you, the reason why we are legitimized to process your data is the consent you grant at the time of authorizing the transfer of your data through the social network or website.
6.2. Development, fulfillment and execution of the contract of sale or services.
The processing of your data is necessary for the conclusion of the contract of sale or provision of services with you.
Some data processing related to the purchase process will only be activated because you request or authorize it, or, as is the case with the storage of payment data (accounting documents) for obtaining financing.
In these cases, the basis for processing your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when paying for a purchase and, in particular, for you, because it allows us to take steps to protect you against fraud attempts by third parties.
6.3. Customer Support
We consider that we have a legitimate interest to respond to requests or questions you ask us through the various means of contact that exist.
We understand that the processing of this data is also beneficial for you, as it allows us to assist you properly and respond to requests made, and, make surveys to satisfy and even present products that can meet your needs.
When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through our website/platform, the processing of your data is necessary for the conclusion of the purchase and sale contract, as well as pre-contractual obligations, and comes from your consent.
Where your request relates to the exercise of the rights to which we have informed you below, or to claims relating to our products or services, or, what legitimizes us to process your data is compliance with our legal obligations.
6.4. Marketing
The basis of legitimacy to process your data for marketing purposes is the consent that you freely grant us, for example, when you accept to receive personalized information through various means, such as, when you accept these terms and conditions.
7. Data retention period
The period of retention of your data will depend on the purposes for which we treat them, as explained below:
7.1. We will process your data for as long as you remain a registered user ( that is, until you decide to cancel your registration).
7.2. We will process your data for as long as necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or complaints associated with the purchase of the particular product or service, we have established a period of 3 years.
7.3. We will process your data for as long as necessary to fulfill your request or request.
7.4. We will process your data until you cancel your subscription or request the deletion of your data by sending us an email to l.ferreira@outlook.com requesting the deletion of your data regarding when sending newsletters, and if you do not do so, we retain your personal data for this purpose for 10 years.
Regardless of whether we process your personal data for the time strictly necessary to fulfill the corresponding purpose, we, we will keep them duly kept and protected for as long as responsibilities arising from the treatment can arise, complying with the legislationin force at all times. When each of the possible actions prescribe, we will delete the personal data.
8. Cookie information
We may use technologies such as “cookies” to record session information, such as, collect visits and access details of our website that allow us to continue to improve our services and provide better and more useful features to users of our website.
8.1. what are they?
Cookies are small text files that a website, when visited by the user, places on your computer or on your mobile device through the (browser) internet browser. The use of cookies will help the site recognize your device the next time you visit it. We use the term cookies in this policy to refer to all files that collect information in this way.
If the navigation software you use on your device has accepted the recording of cookies, cookies integrated into the pages and content you have consulted may be temporarily stored in a specific space of your device. In this place, they will be readable only by the issuer of the same.
8.2. acceptance/refusal
The registration of a cookie on your terminal depends on your wishes. You may at any time choose to modify your choice freely through the options provided by your navigation software.
If you do not agree to its use, you should not continue to access our website after the cookie alert. When you refuse cookies, we have implemented a cookie of “refusal”, which allows us to remember your choice, in order to prevent us from asking you every visit if you want to accept or refuse cookies
8.3. why accept cookies?
When you visit the website WWW.QUALITYOFLIFELABS.PT , these cookies will record certain information that is stored on your device. This information is essential to ensure the functionalities made available and serves, in particular, to offer you products based on the articles you have already selected during your previous visits and thus allow you to benefit from better navigation on our website.
8.4. configuration of your browser
The configuration of the management of cookies depends on each browser and is present in the help menu of your browser.
9. Changes to privacy policy
QUALITY reserves the right to make any changes or corrections to this notice when it deems appropriate. Please check this page regularly to review the information and check for any updates.
When the change in question is significant in relation to your privacy, you will also receive a message to your email address so that you can review the changes, evaluate them and, if applicable, oppose, cancelling any service or functionality.